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Fraud Protection

Fraud Protection with the eagle

You work hard for your money, but there’s someone else also working hard for that money too. Hackers, fraudsters, scammers, criminals - whatever name you want to give them, they’re out there and they’re reaching into more than just your cookie jar. What they don’t know is there are others working hard for your money. Us. Our U.S. Eagle Fraud Prevention staff can help you combat fraudulent activity, identify their schemes and tactics, and keep your paycheck where it belongs.  

To protect your personal and financial information, U.S. Eagle uses a secure encrypted email process.  To ensure the information in an email from U.S. Eagle is protected, you will be required to take a few steps to open the email and access the information.  Click here for more information.

Our news and tips can help everyone in the fight against fraud. Use our resources and information to help prevent fraud. If you have any questions concerning fraud or think you may be a victim of fraud, call U.S. Eagle’s Fraud Prevention Department at (505) 342-8871.

Frequently Asked Questions

What should I do if a transaction I do not recognize has posted to my account?
If  a transaction has posted that you do not recognize, please call us at 1-888-342-8766 or visit a branch.  We will review your account with you and help you resolve the issue.

What should I do if my U.S. Eagle Visa debit card has been used for fraudulent activity?
Please call the Visa debit card fraud Help Line at 1-800-528-2273 and close your card right away.  The agent on the phone can direct you to the next steps to help you recover your funds.

What should I do if I am a victim of identity theft?
The government website, www.Identitytheft.gov has a comprehensive guideline with appropriate actions to help consumers that are identity theft victims.  You may also contact U.S. Eagle at 1-888-342-8766 and we can offer additional guidance about your particular situation.

What should I do if my U.S. Eagle Visa credit card has been used for a fraudulent transaction?
Please call the Visa credit card Help Line at 1-800-442-4757 and close your credit card immediately.  An agent on the phone will help you dispute fraudulent transactions that have posted to your credit card.

What should I do if someone calls me and asks for account or card information?
The best thing to do in this situation is hang up.  Do not share your identity or account information with anyone.  U.S. Eagle does not call to ask you about your account number or card numbers.  If you think that you may be a victim of a fraudulent attempt to acquire your personal or U.S. Eagle account information, contact us at 1-888-342-8766 for more advice regarding your particular situation.

General Tips to protect yourself against fraud:

  • Never give out your account information (login information), especially to people you meet online. If it seems to good too be true, it's probably because it is.
  • Never give out personal or financial information over the phone.
  • Never carry your Social Security Number in your wallet.
  • Treat unsolicited emails (called "phishing") the same way you treat junk mail. Delete it, don't open the email, and NEVER click on to a direct web link.
  • Protect yourself on social media and dating websites. Do not give out any of your personal or account information to anyone you meet online.
  • Buy a shredder and use it. Shred everything, including credit card receipts (after you've reconciled your bill), old bank statements, medical statements, everyday bills, and pre-approved credit card offers. Shred any document that has personal or financial information on it.
  • Monitor your credit accounts carefully so you’ll know if a bill is missing or unauthorized purchases have been made. Close out unused credit cards. Cutting them up is not enough.
  • Get a credit report at least once a year and clean up any errors. Look for personal information and credit accounts that are not yours.
  • Never leave paid bills in your mailbox for the mail carrier to pick up. Drop them off at a post office box.
  • Report any lost or stolen credit or debit cards immediately. Use CardHero® to instantly turn off your debit card if lost, misplaced, or stolen.
  • VISA DEBIT CARD LOST/STOLEN - 1-800-528-2273
  • VISA CREDIT CARD LOST/STOLEN - 1-800-442-4757
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