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We Stay
Strong.

[Last updated April 5, 2020]


One source. For the latest updates from national and local sources on COVID-19, instead of the stress of going everywhere to find the information you want—and need—to see.

One Place current members can go to keep your finances healthy, too, during these challenging times. We are here for you as we always have been... and always will be. Together, We Stay Strong.

  • Personal Health
  • Financial Health
  • FAQ

Personal Health

Helping Protect Your Personal Health —
Both Physically and Mentally

 

Every question answered.

From how to help prevent COVID-19 to testing availability, what to do if you or someone you know may sick and self-quarantine or stay-at-home instructions.

The following links lead to local and national resources that update with new information as it becomes available. 

Local 

Local updates including state-wide directives, news, frequently asked health questions and more.

https://cv.nmhealth.org/

National

COVID-19 at a national level – including the latest CDC news and health-related information.

https://www.cdc.gov/coronavirus/2019-ncov/index.html

Mental Health

Protecting your mental health, too. Ideas on how to deal with the potential stress of COVID-19 including potential local resources.

https://www.cdc.gov/coronavirus/2019-ncov/prepare/managing-stress-anxiety.html

https://www.nami.org/Affiliate?state=NM

http://www.agoracares.org/ 

Kids' Health

Suggestions on how to talk to your kids about COVID-19.

https://kidshealth.org/en/parents/coronavirus-how-talk-child.html

https://www.newmexico.gov/education/meal-sites-for-children/

https://www.krqe.com/health/coronavirus-resources/nmsop-provides-complete-list-of-meal-sites-during-school-closures-in-new-mexico/

https://www.newmexico.gov/early-childhood/

Stay at Home 

What does ‘Stay-At-Home’ mean for you?

https://www.koat.com/article/governor-to-announce-stay-at-home-order-for-new-mexico/31902347

https://www.internetessentials.com/

https://www.aps.edu/news/coronavirus/at-home-educational-resources-for-families

https://abqlibrary.org/digitalmedia

Local Business Support 

Our local New Mexican businesses are being hit hard right now during the coronavirus pandemic. And while it's essential we all practice the ideals of social distancing with the goal of flattening the curve, there are still ways we can support the coffee shops, outfitters, restaurants, and other local companies that we rely on every day.

https://www.buynmlocal.com/

 

Listed below are links to delivery and takeout options:

Albuquerque

Rio Rancho

Santa Fe 


 

 

Financial Health

Your Financial Health Should Be One Less Thing
On Your Mind Right Now

 

Every question answered.

Financial security and health may be on your mind, too. Our goal is to give you peace-of-mind. We’re here to help.

The following links lead to US Eagle and national resources that update with new information as it becomes available.  

Service Options - We're Opening More Branches!

We’ve missed you!  With the lifting of COVID-related restrictions, US Eagle has re-opened the following branches with limited access as of June 24th, 2020:

  •  Osuna
  •  Tennessee
  •  Irving
  •  Learning
  •  Santa Fe
  •  Farmington
  •  Santa Ana (Bernalillo)

 

And we have new Lobby Hours:

  •  Monday through Thursday: 9:00 a.m. to 5:00 p.m.
  •  Friday: 8:30 a.m. to 5:30 p.m.
  •  Saturday: 9:00 a.m. to 1:00 p.m. (except Santa Fe)

 

The Third Street branch lobby will remain closed until further notice.

 

Note: Some branch lobbies not open on Saturday. Please visit click here for full details on individual branch lobby and drive-thru hours.

 

 

What you can expect:

  •  Face masks for our employees
  •  All members entering lobbies are required to wear a face mask
  •  No physical contact during our greetings or transactions
  •  Hand sanitizers at lobby entry
  •  Social distance procedures and markers
  •  Adherence to maximum occupancy restrictions 
  •  Appointments available for detailed transactions - Members with an appointment will receive immediate and preferential assistance.  

 

To ensure the safety of our members and staff, we are strengthening our preventive measures: 

  •  Sanitized all offices and lobby areas
  •  Replaced all HVAC filters at all locations.  
  •  Installed Plexiglas shields at teller stations and in Member Service offices.
  •  Installed 6-foot markings on the floor in front of our Teller lines and on the sidewalks outside our branch entrances to encourage social distancing.

To keep you and our staff safe, coin counting machines at all branches are temporarily unavailable.

To make an appointment, please click here. 

Stimulus Check Information

Economic Impact Payments are currently being issued.  The payments, also referred to as stimulus payments, are automatic for most taxpayers. No further action is needed by taxpayers who filed tax returns in 2018 and 2019 and most seniors and retirees.

You may already see the direct deposit of your EIP. If you did not set up an account with the IRS, you will be receiving your EIP check from the IRS via U.S. Postal Service.  If you receive your check by mail, you can quickly and securely deposit it without leaving your home by using our Remote Deposit Capture service or at any of our drive-up locations and ATMs.

To view your EIP qualifications, and the status of your payment, please visit the following website:

U.S. Government EIP Website

Free Coaching Session for Debt Collections 

Being contacted by a debt collector is scary but not uncommon. The good news is that you have options and there are things you can do to improve your situation. This Coach session will walk you through the most important information that you need to know and help you make a plan for how to move forward. 

https://useaglefcu.learnbanzai.com/wellness/resources/navigating-debt-collections-coach

 

ATM Locator

https://www.useagle.org/us-eagle/about-us-eagle/locations

Money Safe and Insured

US Eagle is ranked ‘well-capitalized’ by federal examiners. In human-speak, that means we can weather any storm. Your money is safe–and insured–at US Eagle. It’s the safest place it can be. All deposits federally insured by NCUA. 

Click to learn more.

https://www.useagle.org/results?q=money%20insured%3F&answerid=5a1d92abc19594493b9aad87#None

Eagle Relief Loan

The Eagle Relief Loan is available to help those who have experienced a loss or reduction of income due to the COVID-19 pandemic. Up to $5,000 with 24 months to pay and 0% APR for first 90 Days.*

https://www.useagle.org/borrow/personal/eagle-relief-loan

Eagle Success Loan

The Eagle Success Loan is a small short-term loan that provides an affordable alternative to a payday loan.  By not paying a ridiculous interest rate, the Eagle Success Loan allows you to finally get ahead - not stay behind.

You can apply online from home.  Select "Apply for a Personal Loan"; under general purpose, select "Eagle Success".  Or call 505-342-8888.

With the Eagle Success Loan, instead of paying back the entire loan by your next paycheck, you’ll make smaller payments over time. This could help improve your credit score while paying down your debt.

Loan Extension

We’re also deferring payments on most of your US Eagle loans. If you have a loan and would like to request a deferral, click here and select ‘Loan Extension’ in the drop-down menu.

COVID-19 Business Relief  

If you need any assistance or would like information regarding business lending and the COVID-19/PPP program, please email: covidb2b@useagle.org 

To learn about business aid available through The CARES Act, click here.

Unemployment

The New Mexico Department of Workforce Solutions has supplied information to workers directly affected by COVID-19.

https://www.dws.state.nm.us/COVID-19-Info

https://www.jobs.state.nm.us/vosnet/Default.aspx

Fraud Protection

Scammers choose times of national alerts to do their dirty work. Here are some tips we offer on how to protect your money including information about Perks™ Checking – a way to get ID theft aid, monitoring and credit scores at no additional cost.

https://www.useagle.org/learn/financial-education/fraud-protection

https://www.useagle.org/bank/checking/PerksChecking

https://www.useagle.org/us-eagle/about-us-eagle/blog/u.s.-eagle-blog/2020/03/25/coronavirus-scammers-we're-on-to-you

Financial Markets

The financial markets have been a roller coaster. Because of the market volatility, you may have a number of questions. We can help answer them so you can make good decisions now for a stronger financial future.2

Please email: james.armer@cunamutual.com or call 505.342.8930

Personal Finances

General notes and tips on keeping your personal finances healthy.

https://americasaves.org/blog/1745-where-to-get-financial-help-during-the-covid-19-crisis

https://www.useagle.org/us-eagle/about-us-eagle/blog/u.s.-eagle-blog/2020/04/09/how-to-tidy-up-your-finances-while-staying-at-home

 

 

FAQ

Questions that might be on your mind that we can help answer.

Do you offer any financial programs to assist those who may have experienced job loss or a reduction in income? 

The impact of COVID-19 reaches beyond the illness itself. With many feeling the financial impact, we are: waiving fees on many products and services, offering the option for members to request deferred payments on most loans, and have a relief loan to help members who have experienced a loss or reduction in income due to the COVID-19 pandemic.

What measures are you taking to help prevent the spread of the virus?

In the interest of maintaining a safe environment for you, our employees, and our communities, we disinfect all US Eagle locations daily with hospital-grade cleaners. We’ve directed our employees to stay home if they are not feeling well (without the use of medication) for at least 72 hours. 

 

We continue to ask our members to follow these precautions as well and to use any of our 24/7 digital banking services whenever they can. For example, our Online and Mobile Banking, CU by Phone, Bill Pay, and Remote Deposit Capture. In addition, we’ve also limited our lobby access to those services which cannot be accessed via our drive-thru (e.g., access to a safe deposit box, notary, etc.). We are asking members that need access to our lobbies, to request an appointment so we continue to provide the services they need. 

How can I bank from home? 

Our members can use Online and Mobile Banking from the safety and comfort of their home (or anywhere else). With Online and Mobile Banking, you can check account balances, make transfers, pay bills, and more. And, you can use Remote Deposit Capture to deposit checks by snapping a picture of the front and back of your check using the US Eagle Mobile Banking app.

 

CU by Phone (our automated phone system), allows you to check your account balance and history, transfer funds, make, schedule or cancel a loan payment, and more.

 

You can also give us a call at 505-342-8888  to get assistance; just be aware that wait times may be longer than normal.  

I’m seeing charges on my account I didn’t make. What do I do?

Unfortunately, scammers thrive in times of crisis. If you notice charges on your account you didn’t make, please give us a call at 505-342-8888 as quickly as possible. You can also send us a secure message through Online and Mobile Banking.

How long will your branch lobbies be limited to appointment only?

We are thrilled to announce that 5 of our branches will re-open on May 28:  
  • Osuna
  • Tennessee
  • Irving
  • Learning
  • Santa Fe

New Lobby Hours:
  • Monday through Thursday: 9:00 a.m. to 5:00 p.m.
  • Friday: 8:30 a.m. to 5:30 p.m.
  • Saturday: 9:00 a.m. to 1:00 p.m.

Due to increases in COVID cases in their service areas, Farmington and Santa Ana branches will continue to provide service at our drive-through and by appointment only.  The Third Street branch lobby will remain closed until further notice.

When our other service areas are deemed safe for easing business restrictions, we will begin to re-open those branches for in-person service.  And, as the threat of the pandemic decreases and federal and state restrictions are eased more, we will phase in a return to full-service operations.  Until that time, we thank you for your patience and cooperation.

 

What services are available via your drive-thru during this time? 

Our drive-thru services include: cash withdrawals, deposits, check cashing, payments, transfers, cashier’s checks , and cash advance (with the exception of our Motor branch).

Can you refund my cancelled airline ticket, hotel stay, cruise, etc. back to my account? 

Refunds of any payments (charges) may only be issued by the businesses who charged their fees. We ask you to remain patient, as many airlines, hotels, and other travel-based businesses are overwhelmed with cancellation calls, and refunds may be delayed. Only unauthorized charges – such as fraudulent charges (someone you don’t know made a charge on your account, for example) – may be successfully disputed.

Federally Insured by NCUA.  Equal Housing Lender