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We Stay
Strong.

[Last updated , 2020]


One source. For the latest updates from national and local sources on COVID-19, instead of the stress of going everywhere to find the information you want—and need—to see.

One Place current members can go to keep your finances healthy, too, during these challenging times. We are here for you as we always have been... and always will be.

 

One Strong Commitment. Renewed Mask Requirement

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MASKS ARE REQUIRED FOR IN-BRANCH VISITS 

Due to renewed CDC and New Mexico Department of Health Guidelines, face coverings are now required, starting on Wednesday, August 4, for all who enter one of our lobbies.  This requirement is universal and includes those who may have received a vaccination.  We are in this together, and we appreciate your cooperation.  

 

Lobby Hours:

• Monday through Thursday: 9:00 a.m. to 5:00 p.m.

• Friday: 8:30 a.m. to 5:30 p.m.

• Saturday: 9:00 a.m. to 1:00 p.m. (except Osuna, Santa Ana and Santa Fe)

 

Drive Through Hours:

• Monday through Thursday: 9:00 a.m. to 5:00 p.m.

• Friday: 8:30 a.m. to 5:30 p.m.

• Saturday: 9:00 a.m. to 1:00 p.m.

 

Please click here for full details on individual branch lobby and drive-through hours.


For all coin counting services, please make an appointment to use the coin counter at our Tennessee Branch by clicking here.

PLEASE HAVE A PERSONAL ID READY FOR CHECK-IN

You don’t want someone wearing a mask to pretend they’re you. You are the only you – and we love you exactly the way you are. 

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SOCIAL DISTANCING 

Bet you've never heard of this before. Don't bother bringing a tape measure. We have it all marked-out inside. Please know, as part of social distancing, we also ask you follow state health guidelines advising quarantining in-place up to 14 days after travel outside the State of New Mexico.

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APPOINTMENTS STILL AVAILABLE  

If you prefer to skip the line or wait, please know you can still  schedule an appointment. You’ll always have ‘VIP Service’ with us.

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MAXIMUM OCCUPANCY 

There's a limit to the number of people we can have in the lobby. If we're maxed-out, please wait in your car for a few minutes and we'll gladly give you a call when it's not a sell-out crowd.

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PHYSICAL CONTACT 

Apologies we won't be shaking hands. Don't take it personally. We'd give you a hug if we could. But we can't do that either.

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NOT FEELING WELL 

We've made extra time-off allocations for our team to stay home if anyone feels even remotely unwell. If you're not feeling 100%, give yourself a little home-time, too.

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HAND SANITIZER 

In case you'd like to use some while you're here, we've got it at the lobby entrance.

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EXTRA CLEANING 

Like super-duper. Including sanitizing all lobby and office areas, installing/cleaning plexiglass shields and HVAC filter upgrades.

 

THANK YOU for helping us make things a little safer for everyone.



Together, We Stay Strong.

  • Personal Health
  • Financial Health
  • FAQ

Personal Health

Helping Protect Your Personal Health —
Both Physically and Mentally

 

Every question answered.

From how to help prevent COVID-19 to testing availability, what to do if you or someone you know may sick and self-quarantine or stay-at-home instructions.

The following links lead to local and national resources that update with new information as it becomes available. 

COVID – 19 Vaccine Registration

Learn more about the COVID-19 vaccine and register to schedule your vaccine and booster.

https://cvvaccine.nmhealth.org/

Local 

Local updates including state-wide directives, news, frequently asked health questions and more.

https://cv.nmhealth.org/

National

COVID-19 at a national level – including the latest CDC news and health-related information.

https://www.cdc.gov/coronavirus/2019-ncov/index.html

Mental Health

Protecting your mental health, too. Ideas on how to deal with the potential stress of COVID-19 including potential local resources.

https://www.cdc.gov/coronavirus/2019-ncov/prepare/managing-stress-anxiety.html

https://www.nami.org/Affiliate?state=NM

http://www.agoracares.org/ 

Kids' Health

Suggestions on how to talk to your kids about COVID-19.

https://kidshealth.org/en/parents/coronavirus-how-talk-child.html

https://www.newmexico.gov/education/meal-sites-for-children/

https://www.krqe.com/health/coronavirus-resources/nmsop-provides-complete-list-of-meal-sites-during-school-closures-in-new-mexico/

https://www.newmexico.gov/early-childhood/

Stay at Home 

What does ‘Stay-At-Home’ mean for you?

https://www.koat.com/article/governor-to-announce-stay-at-home-order-for-new-mexico/31902347

https://www.internetessentials.com/

https://www.aps.edu/news/coronavirus/at-home-educational-resources-for-families

https://abqlibrary.org/digitalmedia

Local Business Support 

Our local New Mexican businesses are being hit hard right now during the coronavirus pandemic. And while it's essential we all practice the ideals of social distancing with the goal of flattening the curve, there are still ways we can support the coffee shops, outfitters, restaurants, and other local companies that we rely on every day.

https://www.buynmlocal.com/

 

Listed below are links to delivery and takeout options:

Albuquerque

Rio Rancho

Santa Fe 


 

 

Financial Health

Your Financial Health Should Be One Less Thing
On Your Mind Right Now

 

Every question answered.

Financial security and health may be on your mind, too. Our goal is to give you peace-of-mind. We’re here to help.

The following links lead to US Eagle and national resources that update with new information as it becomes available.  

Stimulus Checks

The U.S. Government will send another round of Economic Impact Payments (also known as stimulus checks) to help Americans manage the financial challenges created by the pandemic.

  • If you qualify to receive a stimulus check through direct deposit into your account, the deposit will work similarly to a payroll deposit.
  • If you receive your check by mail, you can quickly and securely deposit it without leaving your home by using our mobile deposit service or at any of our locations and ATMs.
  • While we are here to help, we have not been provided specific information about your eligibility for receiving this payment. To view your stimulus payment qualifications, and the status of your payment, the following U.S. Government site is provided by the IRS:
    https://www.irs.gov/coronavirus-tax-relief-and-economic-impact-payments. 
  • Don’t let scammers steal your stimulus payment or personal information. Remember that US Eagle, nor the government, will ever call or email you to ask for your private account information. For more information on stimulus check scams, and how to avoid them, click here.

 

Service Options - Branches are Open!

 

All US Eagle branches are open, though, due to renewed CDC and New Mexico Department of Health Guidelines, face coverings are required to enter our lobbies.

  •  Monday through Thursday: 9:00 a.m. to 5:00 p.m.
  •  Friday: 8:30 a.m. to 5:30 p.m.
  •  Saturday: 9:00 a.m. to 1:00 p.m. (except Osuna, Santa Ana and Santa Fe)

 

Drive Through Hours:

  • Monday through Thursday: 9:00 a.m. to 5:00 p.m.
  • Friday: 8:30 a.m. to 5:30 p.m.
  • Saturday: 9:00 a.m. to 1:00 p.m.

 

Please visit click here for full details on individual branch lobby and drive-through hours.

 

What you can expect:

  •  Face masks for our employees
  •  Face masks are required for all members entering lobbies 
  •  No physical contact during our greetings or transactions
  •  Hand sanitizers at lobby entry
  •  Social distance procedures and markers
  •  Adherence to maximum occupancy restrictions 
  •  Appointments available for detailed transactions - Members with an appointment will receive immediate and preferential assistance.  

 

To ensure the safety of our members and staff, we are strengthening our preventive measures: 

  •  Sanitized all offices and lobby areas
  •  Replaced all HVAC filters at all locations.  
  •  Installed Plexiglas shields at teller stations and in Member Service offices.
  •  Installed 6-foot markings on the floor in front of our Teller lines and on the sidewalks outside our branch entrances to encourage social distancing.

 

To make an appointment, please click here. 

Free Coaching Session for Debt Collections 

Being contacted by a debt collector is scary but not uncommon. The good news is that you have options and there are things you can do to improve your situation. This Coach session will walk you through the most important information that you need to know and help you make a plan for how to move forward. 

https://useaglefcu.learnbanzai.com/wellness/resources/navigating-debt-collections-coach

 

ATM Locator

https://www.useagle.org/us-eagle/about-us-eagle/locations

Money Safe and Insured

US Eagle is ranked ‘well-capitalized’ by federal examiners. In human-speak, that means we can weather any storm. Your money is safe–and insured–at US Eagle. It’s the safest place it can be. All deposits federally insured by NCUA. 

Click to learn more.

https://www.useagle.org/results?q=money%20insured%3F&answerid=5a1d92abc19594493b9aad87#None

Eagle Relief Loan

The Eagle Relief Loan is available to help those who have experienced a loss or reduction of income due to the COVID-19 pandemic. Up to $5,000 with 24 months to pay and 0% APR for first 90 Days.*

Please click here for details: https://www.useagle.org/borrow/personal/eagle-relief-loan

Eagle Success Loan

The Eagle Success Loan is a small short-term loan that provides an affordable alternative to a payday loan.  By not paying a ridiculous interest rate, the Eagle Success Loan allows you to finally get ahead - not stay behind.

 

You can apply online from home.  Select "Apply for a Personal Loan"; under general purpose, select "Eagle Success".  Or call 505-342-8888.

 

With the Eagle Success Loan, instead of paying back the entire loan by your next paycheck, you’ll make smaller payments over time. This could help improve your credit score while paying down your debt.

Loan Extension

We’re also deferring payments on most of your US Eagle loans. If you have a loan and would like to request a deferral, click here.

COVID-19 Business Relief  

If you need any assistance or would like information regarding business lending and the COVID-19/PPP program, please email: covidb2b@useagle.org 

To learn about business aid available through The CARES Act, click here.

Unemployment

The New Mexico Department of Workforce Solutions has supplied information to workers directly affected by COVID-19.

https://www.dws.state.nm.us/COVID-19-Info

https://www.jobs.state.nm.us/vosnet/Default.aspx 

https://www.newmexico.gov/i-need-assistance/

 

Fraud Protection

Scammers choose times of national alerts to do their dirty work. Here are some tips we offer on how to protect your money including information about Perks™ Checking – a way to get ID theft aid, monitoring and credit scores at no additional cost.

https://www.useagle.org/learn/financial-education/fraud-protection

https://www.useagle.org/bank/checking/PerksChecking

https://www.useagle.org/us-eagle/about-us-eagle/blog/u.s.-eagle-blog/2020/03/25/coronavirus-scammers-we're-on-to-you

Financial Markets

The financial markets have been a roller coaster. Because of the market volatility, you may have a number of questions. We can help answer them so you can make good decisions now for a stronger financial future.1

Please email: james.armer@cunamutual.com or call 505.342.8930

Personal Finances

General notes and tips on keeping your personal finances healthy.

https://americasaves.org/blog/1745-where-to-get-financial-help-during-the-covid-19-crisis

https://www.useagle.org/us-eagle/about-us-eagle/blog/u.s.-eagle-blog/2020/04/09/how-to-tidy-up-your-finances-while-staying-at-home

 

 

FAQ

Questions that might be on your mind that we can help answer.

Do you offer any financial programs to assist those who may have experienced job loss or a reduction in income? 

The impact of COVID-19 reaches beyond the illness itself. With many feeling the financial impact, we are: waiving fees on many products and services, offering the option for members to request deferred payments on most loans, and have a relief loan to help members who have experienced a loss or reduction in income due to the COVID-19 pandemic.

What measures are you taking to help prevent the spread of the virus?

In the interest of maintaining a safe environment for you, our employees, and our communities, we disinfect all US Eagle locations daily with hospital-grade cleaners. We’ve directed our employees to stay home if they are not feeling well (without the use of medication) for at least 72 hours. 

 

We continue to ask our members to follow these precautions as well and to use any of our 24/7 digital banking services whenever they can. For example, our Online and Mobile Banking, CU by Phone, Bill Pay, and Remote Deposit Capture. In addition, we’ve also limited our lobby access to those services which cannot be accessed via our drive-thru (e.g., access to a safe deposit box, notary, etc.). We are asking members that need access to our lobbies, to request an appointment so we continue to provide the services they need. 

How can I bank from home? 

Our members can use Online and Mobile Banking from the safety and comfort of their home (or anywhere else). With Online and Mobile Banking, you can check account balances, make transfers, pay bills, and more. And, you can use Remote Deposit Capture to deposit checks by snapping a picture of the front and back of your check using the US Eagle Mobile Banking app.

 

CU by Phone (our automated phone system), allows you to check your account balance and history, transfer funds, make, schedule or cancel a loan payment, and more.

 

You can also give us a call at 505-342-8888  to get assistance; just be aware that wait times may be longer than normal.  

I’m seeing charges on my account I didn’t make. What do I do?

Unfortunately, scammers thrive in times of crisis. If you notice charges on your account you didn’t make, please give us a call at 505-342-8888 as quickly as possible. You can also send us a secure message through Online and Mobile Banking.

How long will your branch lobbies be limited?

All US Eagle branches are now open.  If you need to make a complex transaction, please make an appointment to visit a Financial Consultant at one of our branches, or contact our call center at 505-342-8788 (Toll Free 888-342-8766).

New Lobby Hours:
  • Monday through Thursday: 9:00 a.m. to 5:00 p.m.
  • Friday: 8:30 a.m. to 5:30 p.m.
  • Saturday: 9:00 a.m. to 1:00 p.m.
 

 

What services are available via your drive-thru during this time? 

Our drive-thru services include: cash withdrawals, deposits, check cashing, payments, transfers, cashier’s checks , and cash advance.

Can you refund my cancelled airline ticket, hotel stay, cruise, etc. back to my account? 

Refunds of any payments (charges) may only be issued by the businesses who charged their fees. We ask you to remain patient, as many airlines, hotels, and other travel-based businesses are overwhelmed with cancellation calls, and refunds may be delayed. Only unauthorized charges – such as fraudulent charges (someone you don’t know made a charge on your account, for example) – may be successfully disputed.

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