Fraud &
ID Theft Tips

How can I help protect myself from ID theft and fraud?

How many times have you received fraudulent emails, strange phone calls or unsolicited texts? Consumer fraud is on the rise. Not just here, but across the U.S. – costing people billions. But you can help protect yourself from fraud as it’s often caused by people being misled into voluntarily giving their information.

Some more helpful tips.

We will never reach out to you with an ‘out-of-the-blue’ call, text or email asking you to verify your information. The only way a fraudster will get your information is if you give it to them.

If someone calls saying they’re from US Eagle or another of your financial service providers and asks for your personal information, hang-up. And then call us to report it.

You will never receive a text from US Eagle notifying you of account issues, asking you to click on links or share personal/account information. Contact us and delete the text

You will never receive an unsolicited email from US Eagle notifying you of account issues or asking you to click on links to share personal/account information. If any email you receive from anyone – even those from names you know – looks suspicious, do not click on any links in the email.

If an unidentified caller indicates they “can’t hear you well.” They may then ask if you can hear them. Don’t say, ‘Yes.’ Tell them to call you back on a ‘better line’ or simply hang-up. They may be trying to record your voice saying, ‘Yes’ for fraudulent voice ID purposes.

The ‘tech side’ of helping protect yourself.

Update your computer, browsers, and mobile devices. Ensure you have the latest versions of software.

Establish unique and strong login credentials. Be sure to create a password that you use only with
US Eagle and nowhere else, and periodically change it.

Use two-step verification. You’ll get a unique security code each time you access your accounts.

Look out for ‘pay yourself’ scams. Scammers can impersonate an established individual or company, asking you to send money because of ‘mysterious activity’ on your account. Don’t do it. Always confirm who you’re sending money to and verify the number if you’re using Zelle®.

Attempts to gain remote access to your devices. An unknown company or person will request remote access to your phone or computer, asking you to download an app to ‘fix an issue.’ Don’t let them do it.

Look-out for fake websites. Legitimate-looking websites are being created by scammers, and a quick Google search will lead you to a real-looking phone number. When you call, they’ll try to obtain your sign-in details or other information. Look for the ‘padlock icon’ in the site URL and double-check the provider before making online purchases.